HOW DO CONSUMERS REACT?
In general, when we say consumers it is the ultimate user of the product and services. When we say consumer behaviour it essentially refers to how and why people make the purchase decisions they do. This involves the psychological processes that consumers go through in recognizing needs, finding ways to solve these needs, making purchase decisions, interpret information, make plans, and implement these plans. What influences that lead to the consumers to this kind of behaviour? If we think globally there lots of factors that affects the behaviour of the consumers.
Consumers adjust purchasing behaviour based on their individual needs and interpersonal factors. People buy to satisfy all types of needs, not just for utilitarian purposes. Personality traits and characteristics are also important to establish how consumers meet their needs. They will buy what is practical or useful, and they make purchases based more on quality and durability than on physical beauty.
Two interesting issues in decisions are:
* Variety seeking (where consumers seek to try new brands not because these brands are expected to be “better” in any way, but rather because the consumer wants a “change of pace,” and
* “Impulse” purchases—unplanned buys. This represents a somewhat “fuzzy” group. For example, a shopper may plan to buy vegetables but only decide in the store to actually buy broccoli and corn. Alternatively, a person may buy an item which is currently on sale, or one that he or she remembers that is needed only once inside the store.
A number of factors involve consumer choices. In some cases, consumers will be more motivated. For example, one may be more careful choosing a gift for an in-law than when buying the same thing for one self. Some consumers are also more motivated to comparison shop for the best prices, while others are more convenience oriented. Personality impacts decisions. Some like variety more than others, and some are more receptive to stimulation and excitement in trying new stores. Perception influences decisions. Some people, for example, can taste the difference between generic and name brand foods while many cannot. Selective perception occurs when a person is paying attention only to information of interest. For example, when looking for a new car, the consumer may pay more attention to car ads than when this is not in the horizon. Some consumers are put off by perceived risk. Thus, many marketers offer a money back guarantee. Consumers will tend to change their behaviour through learning—e.g., they will avoid restaurants they have found to be crowded and will settle on brands that best meet their tastes. Consumers differ in the values they hold (e.g., some people are more committed to recycling than others who will not want to go through the hassle). We will consider the issue of lifestyle under segmentation.
Adding to the complexity of the issue is the fact that purchase decisions are not always made on the basis of an "attribute-by-attribute" comparison (attribute-based processing). Consumers also make decisions based on an overall evaluation of their impressions, intuition, and knowledge based on past experience, or attitude-based processing. Learned attitudes also influence these decisions. For example, parents who drank Kool-Aid as children often buy it for their kids, either because they associate it with fond memories or just because of brand familiarity or loyalty.
There is time and effort associated with each of these strategies, though attribute-based processing requires significantly more effort on the consumer's part. To dedicate the time required for an attribute-by-attribute comparison, consumers need the combination of motivation and the time or opportunity to use such a strategy.
Other contributing factors were discussed in Mantel's study, such as personality differences and each individual's "need for cognition." Need for cognition reflects to what extent individuals "engage in and enjoy thinking." People with a high need for cognition tend to evaluate more and make more optimal in-store purchase decisions. This is in part because they do not react to displays and in-store promotions unless significant price reductions are offered. Low-need cognition people react easily when a product is put on promotion regardless of the discount offered.
Consumers are also affected by their perceived roles, which are acquired through social processes. These roles create individuals' needs for things that will enable them to perform those roles, improve their performance in those roles, facilitate reaching their goals, or symbolize a role/relationship, much in the way a woman's engagement ring symbolizes her taking on the role of a wife.
Other factors that influence purchase decisions include the importance attributed to the decision. People are not likely to take as much time doing brand comparisons of mouthwash as they are a new car. The importance of the purchase, as well as the risk involved, adds to how much time and effort will be spent evaluating the merits of each product or service under consideration. In cases of importance such as the purchase of a car or home appliance, consumers are more likely to use rational, attribute-based comparisons, in order to make the most informed decision possible.
In some cases, consumers make very little effort to evaluate product choices. "Habitual evaluation" refers to a state in which the consumer disregards marketing materials placed in a store, whether because of brand loyalty, lack of time, or some other reason. Indeed, evaluating all relevant marketing information can become time consuming if it is done every time a person shops.
On the opposite side of the coin, "extensive evaluation" is the state in which consumers consider the prices and promotions of all brands before making a choice. There are also in-between states of evaluation, depending again on the importance of the purchase and the time available to make a decision (some consumers, usually those who earn higher incomes, value their time more than the cost savings they would incur). Decisions on whether to compare various products at any given time may be a factor of the anticipated economic returns, search costs or time constraints, and individual household purchasing patterns.
When it comes time to actually make purchases, however, one person in the family often acts as an "information filter" for the family, depending on what type of purchase is being made and that person's expertise and interest. The information filter passes along information he or she considers most relevant when making a purchase decision, filtering out what is considered unimportant and regulating the flow of information. For example, men are more often the family members who evaluate which tools to purchase, while children pass along what they consider to be seminal information about toys. At times, family members may take on additional roles such as an "influencer," contributing to the overall evaluation of goods being considered for purchase. Or one person may act as the "decider," or the final decision-maker. Ultimately, purchase decisions are not made until consumers feel they know enough about the product, they feel good about what they're buying, and they want it enough to act on the decision
Consumer reacts constantly based on what they consume, buy, render and other products and services that are available in the market. These causes for the business components to keep on track on the consumer behaviour and provide the demands of the consumers. Business sectors dance with the tune on what their clients and customer’s wants and the type of the products and services that would satisfy their need.
THE NEW BREED!
Prosumer has taken on conflicting spins wherein the business sectors sees the prosumer as a means of offering a wider range of products and services whereas activist see the prosumer as having greater independence from the mainstream economy. According to Wikipedia Prosumer is defined as a portmanteau formed by contracting either the word professional or producer with the word consumer. The term has taken on multiple conflicting meanings: the business sector sees the prosumer (professional–consumer) as a economy segment, whereas economists see the prosumer (producer–consumer) as having greater independence from the mainstream economy. It can also be thought of as converse to the consumer with a passive role, denoting an active role as the individual gets more involved in the process. More recently, in the mental health field, the word "'prosumer'" has come to mean "consumer/provider," also known as a "peer provider," such as a peer support specialist or other mental health consumer who also provides peer support mental health services (background on peer-run mental health services). The word "Prosumerise" has been coined by Widality to represent the merging of the IT and mobility requirements of the prosumer, consumer, and enterprise.
In general meanings Prosumer could be producers or professionals using consumer-grade products, consumers using retired professional-grade products consumer targeted products, at consumer prices, but containing some professional-grade functionality and progressive consumer. Out of these definitions, progressive consumer most likely fits the term “PROSUMER” wherein it implies a modern consumer who has changed their approach to the traditional methods and habits of purchasing products. A Prosumer is researching a products value, performance, and price through social networks (twitter, tumblr, facebook) and consumer product reviews (such as Amazon.com), and prices comparison shopping engines such as Nextag.com and Thefind.com, before making a final decision or purchase. Within these web sites a Prosumer researches all aspects of a products performance, price and social acceptance in relative comparison to similar products within the same category. The Prosumer is searching for the highest quality product that best meets their personal needs for the maximum amount of money they are willing to spend. Based on that search criteria, the Prosumer is also willing to venture into new shopping distribution channels in order to purchase that product. The Prosumer terminology was identified by the Earl Jean Brand, where the company recognized a new consumer niche of premium denim consumers who because of the economic downturn desired a high quality, status image, socially acceptable and high performing jeans wear products at value prices.
The Prosumer Revolution
_ Our industry is seeing a new breed of consumer that is more marketing savvy and demanding
_ We call them PROSUMERS
_ Prosumers are…
_ Empowered by technology
_ Proactive in seeking out information and opinions
_ Active in sharing their views and experiences with others
_ Ahead of the curve in their attitudes and behaviors
_ As important, prosumers are acutely aware of their value
to businesses and brands
_ They know they have more choices today in where they shop
and what they buy (20-fold increase in food and HH product introductions since 1970)
_ And they know that means that the balance of power has shifted—from manufacturers, marketers, and retailers to the end user
Prosumers are the 20–30% of people who make and break markets…
• Prosumers are not a group apart, but rather part of
every group
_ In fast-moving, trendy groups, such as teens
_ But also in more settled groups such as working moms
and seniors
• As part of the segment, rather than outsiders to it,
they reflect the segment, whether it be soccer moms
or on-the-go snackers
• But being more proactive than most, and more keen to find out information, test it, and share it, they also tend to lead their segments
• When people are given access to swathes of information, bombarded with claims and counterclaims, and have the means to gather, compare, and share opinions, some will
do it more than others—they are prosumers
• Not so far ahead of consumers as to be entirely different; just bumped up (or down) a notch in a pattern that is consistent and, we’ve found, predictable
• Within any given context—education, food shopping, vacationing, entertainment—prosumers are the ones
who are motivated to:
_ Find out sooner
_ Find out more
_ Act on what they’ve found out
_ Tell others
Prosumers Are Empowered by 3 Unstoppable Forces
• The Internet
Empowers them with information, forums,
and communication
• Media Proliferation
Makes word of mouth far more powerful
• Personal Globalization
Exposes everyone (potentially) to everything, everywhere
MARKET and PROSUMER
The prosumers see markets as:
“Conversations" with the new economy moving from passive consumers to active prosumers. For instance, Amazon.com emerged as an ecommerce leader partially due to its ability to construct customer relations as conversations rather than simple, one-time sales. Amazon supports exchange of information among customers; it provides spaces for customers to add to the site, in the form of reviews (A review is an evaluation of a publication, such as a movie, video game, musical composition, book, or a piece of hardware like a car, appliance, or computer.).
MODEL OF PROSUMPTION
• described a model of prosumption where customers participate in creation of product in active and ongoing way.
• the consumer co-innovates and coproduces the products they consume
• Customers can self organize to create their own products
The most advanced users in facts no longer wait
• User no longer waits for an invitation to turn a product into a platform for their innovations.
• Users or customers can form their websites and communicate online to share product-related information, collaborate and customized project, engage in e-commerce and swap tips, tools and products hacks.
• Working in the prosumer community for competitive advantage.(Second life originator Linden Labs has broken most of the conventional rules for building a multiplier video game and set the standard for customer innovation in all industries.)
• Prosumers think that they deserve the right to operate freely as customer-driven economy while big corporations think that they should be some sanctions and regulations
CUSTOMERS AS CO-INNOVATIONS
• Episodes of users driven creativity in history of invention.
• Great importance hobbyists and amateur creators play in advancing technology
• Most companies still consider innovation and amateur creativity as less representative in their core markets.
• Smart companies must reach out to involve customer and lead users directly in their product development process.
However customer innovation is going self-serve with the rise of prosumer communities.
Customers Co-Innovation Goes Self-Serve
David Pescovitz, senior editor of MAKE (a magazine, a magazine that is devoted to do it yourself innovations) states that:
-------the phenomena of DO IT YOUSELF have been spreading widely because innovators don’t have to wait for the next electronics meeting to express their ideas. With today’s technology it can be done anytime anywhere.
-----------People get big thrills from hacking a product, making something unique, showing it to their friends, and having other people adopt their ideas.
------The Lego Corporation, best known for making little interlocking plastic bricks has had a dramatic experience with prosumers.
------In fact, Lego had one of earliest and most vibrant prosumers communities that formed around it.
When many hobbyists sent letters of suggestions on how to enhance the products, Lego threatened to file a lawsuit
----- Lego’s policy backfired and users rebelled because they felt there ideas are not heard.
The Prosumption Dilemma:
Control versus Customer Hacking
• Customers get what they want
• Companies get free R&D
Apple’s iPod
• The original use: portable music player
• When customers hack it: Why not transform the iPod into a general-purpose wearable computer that has everything: portable music player, expanded memory, video games, PDA and Podzilla
In this kind of scenario, convergence and innovation takes place to give comfort to the satisfaction of needs of their customers. This is because People shift from consumer to contributor and creator. They react proactively that would result into a good business ideas and concepts that will increase or establish creativeness and competition toward business companies.
'Death of the consumer': Innovation policy needs new perspective on role of citizens
Understanding economys and people's purchasing patterns is important, but new research has found one area where the idea of citizens as consumers can be harmful: innovation policy. Work carried out at the CENTRIM (Centre for Research in Innovation Management) in Brighton and SPRU Science and Technology Policy Research in Sussex appears to show that to encourage innovation, policymakers need to broaden their view of the role of citizens in the knowledge economy: to embrace the idea of citizens-as-innovators, to take advantage not only of the specialist knowledge of scientists and other academics, but of lay choices, and lay knowledge that are also critical for innovation too.
During the past year, the User-Centric Innovation research team from the University of Brighton and the University of Sussex have explored user-centric innovation in a number of sectors. "We have studied innovation in medical engineering, the creative industries and elsewhere and in every sector we find examples of non-specialists who choose to innovate themselves," says Steve Flowers, of CENTRIM.
The team say that if the users of products and services can be more than an inspiration, but can also innovate themselves, then it makes little sense for social scientists to regard citizens only as consumers in national systems of innovation. "We need to abandon the notion of citizens-as-consumers, or at the very least temper it with the additional idea of citizens-as-innovators," says Flowers. "Innovation policy needs to recognise that user-centric innovation spans the whole spectrum from users contributing ideas to users creating or changing products, services and systems themselves."
"A striking example of user-centric innovation in the environment is the Transition Town movement," says Gristock. "Local people are mobilising themselves to create innovative products and services that help alleviate climate change and dependence on dwindling oil reserves. When local people in Modbury banned plastic bags from the entire town, the choice to innovate in this way came not from policymakers, or business, but from locals themselves. Citizens are not just consumers. They are innovators too."
References:
www.wikipedia.com
http://www.esrc.ac.uk/ESRCInfoCentre/KnowledgeExch/Death.aspx